These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.coco-classy.com and related pages, (the “Website”). The agreement is concluded between you and Coco-Classy. Detailed contact information and other information about Coco-Classy are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.
The Customer must be minimum 18 years old to order via the Website.
Coco-Classyreserves the right to deny or change a Customer’s order (e.g. if the Customer has provided incorrect personal data and/or has aney record for non-payment of debt).
Coco-Classy shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. Coco-Classy is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, Coco-Classy will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to Coco-Classy continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance, function or origin of the product. Coco-Classy is not responsible for any information by third parties provided for on the Website.
The Website and all its content is owned by Coco-Classy or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of Coco-Classy.
2. CONTRACTS AND ORDERS
A purchase agreement is concluded when Coco-Classy has confirmed the Customer’s order and the Customer has received an order confirmation from Coco-Classy via e-mail. Coco-Classy encourages the Customer to save the order confirmation for any future contacts with Coco-Classy's customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by Coco-Classy.
Coco-Classy will refund any payments the Customer or its pay- or credit card company has made with regard to the order.
3. CUSTOMER INFORMATION ETC.
4. PRICES, FEES AND PAYMENT
The prices stated on the Website apply to orders placed on the Website. All prices are presented in $ and do not include payment- and shipping fees, which are given separately. max. 25% VAT is included in the product price for the EU countries.
The Customer can pay for its purchase in the manner specified on the Website. Coco-Classy is entitled to charge the Customer already in connection with the order. Coco-Classy reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.
5. SPECIAL OFFERS
Coco-Classy may from time to time provide special offers on the Website which may have more favorable conditions than those set forth in these General Conditions, e.g. with regard to payment or extended right of withdrawal. Such conditions will apply for the duration of the special offer and for the specific products set forth by
Coco-Classy in connection therewith. Coco-Classy reserves the right, at any time, to withdraw such special offers. Upon termination or withdrawal of a special offer, these General Conditions shall apply without any amendments. Any offers on specific products on the Website are valid only for a limited period of time and until products are sold out.
6. DELIVERY AND SHIPPING
Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 35 working days after Coco-Classy has confirmed the order in writing through the order confirmation. Further information about Coco-Classy's delivery of products and the conditions for delivery are set forth here.
7. FORCE MAJEURE
Coco-Classy is not liable for any delays caused by circumstances beyond Coco-Classy's control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise,
Coco-Classy shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Coco-Classy are entitled to terminate the purchase with immediate effect.
8. CHANGES TO THE GENERAL CONDITIONS
Coco-Classy reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after Coco-Classy has informed the Customer of the changes. However, Coco-Classy recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.
9. CONFLICT RESOLUTION
Any disputes shall primarily be settled by agreement after discussions with Coco-Classy's customer services.
All prices on our website are in USD (United states dollars).
If a currency converter is used, the price calculated at the checkout applies.
Coco-Classy reserves the right to cancel orders at any time.
11. Covid-19 Delays
By Ordering from our website you agree to our Covid-19 delays. Due to general Covid-19 regulations and customs controls, there may be additional delays of up to 20 working days to normal shipping times.